FAQ

Registration Process

How can I register on Soulmate Matrimonial.com.au?

You can easily create your profile by following all the steps mentioned in the “steps of registration” and provide all related information add photographs, proof of ID and other important information while creating your profile.

Can I register for Free?

Yes, if you are above the age of 18 years, then you can register at Soulmate for free. Registration is free for all.

What are the steps of registration?

  • user fills basic registration form.
  • user login with mobile number and selects Password.
  • One time code/OTP is sent on your mobile for verification.
  • Once OTP verified, user can login to system.
  • User fills full profile under “My Profile” section including Photo’s then press SUBMIT button for admin’s approval.
  • Admin gets notification on completion of profile.
  • Admin will be notified to review profile submitted and approves or decline the membership.
  • user gets notification via email for approval or rejection of the membership
  • At this stage membership type is "FREE" with viewing features only, user has no credits to send/receive interest to paid members.
  • user must become "paid" member by selecting " purchase/upgrade membership" to get credits to be able to send request to other paid members depending on the membership type user selects membership and deposit money into soulmate nominated bank account
  • Admin gets notification of payment proof submitted.
  • Admin checks payment received in bank and will activate membership.
  • user gets notification via email that membership is now approved
  • user login in and start viewing / sending request based on the credits available as per membership type
  • Can I change my Phone number, Email ID, and Date of Birth?

Soulmate matrimonial records your Date of Birth, Phone number and your Email ID as your unique identity which cannot be changed.

Where can I update my ID proof?

you can send your proof of ID via whatsapp to Preeti on +61404316288 or Heena +61416787526

Why is it important to update identity documents?

To protect our member’s interest, we have kept mandatory proof of ID by way of driver’s Licence, passport, or acceptable photo IDs to verify your eligibility to become member with soulmate

What is the paid membership?

Paid membership will allow you to send and receive interest from members. Soulmate offers you multiple paid membership choices based on your requirements.

How can I upgrade membership from FREE to paid membership?

You can easily upgrade your free profile into paid profile by clicking on the button ‘Upgrade to Connect’. Here, you can select any paid package that suits your needs and making payments via Net banking. Currently we only accept via bank account, Credit cards are not accepted.

Do you provide any friendship or dating services?

No, we don’t provide any friendship or dating services. Soulmate Matrimonial only provides matrimonial related services to its registered users, who are genuine and serious about commitments and marriage.

Why am I not getting any mail from Soulmate Matrimonial.com?

Your email provider may have marked emails from soulmate as Spam or Junk, please check respective folders of your inbox and change email setting to ensure mail delivery is in your inbox only.

Can I choose my own ID for the profile?

No. You cannot do this manually as every Soulmate ID is unique and generated by system only and login is done via your registered mobile number or registered email ID

How can I add my success story?

If your marriage has been arranged with the help of soulmate matrimonial and you want to share your story with others, then you just need to once again login to your account, click on the profile icon, select success story in the drop-down list and write your story in your own words. Please don’t forget to add your marriage photographs with your story.

Can I create a profile on behalf of someone else?

Yes, you can, provide your name & phone number under “Contact Person”

Do I need an email id to create a profile?

Yes, to create a new profile you are required to register with a valid email id. That email id needs to be unique, and you cannot use it to create or update another profile.

Is it important to share my mobile number?

Yes, mobile number is important for verification of the profile. While creating the profile you will receive an OTP on your registered mobile number. Your mobile number will remain confidential

Can I use same mobile number for creating another profile?

No, you cannot use same mobile number for creating another profile. While creating a new profile your mobile number should be unique.

How soon others can view my profile at Soulmate Matrimonial.com.au?

All profiles that are registered with us will be made searchable after the screening process. we validate your profile on various parameters such as content, photographs, email, phone number, Proof of ID, other information that you have updated with us. This may take up to 2 working days

If I am not able to verify my mobile number, what should I do?

If you are not able to verify your mobile number, in that situation you can contact soulmate team at our registered phone number.

Profile & Photo

How can I upload a photo?

  1. Click “choose file”
  2. Click “Browse” – select only accepted file types
  3. Click “Add File”
  4. Click “choose file”
  5. Click “Select file” – select photo you have uploaded
  6. Click “Add file” You will see your photo
  7. Click “Update”

How can I create a complete profile?

You can easily complete your profile by following all the steps mentioned in the registration process and provide all related information. Also, add photographs, videos and other important information while creating your profile. To complete your profile, you are required to update some important documents such as Aadhaar Card details, PAN card details and other information

How many pictures can be uploaded and what should be the specifications?

You can add maximum 5 photographs to your profile. The minimum image size should be 200X200 and the maximum size of the image is 4 MB

How to delete my photographs?

You can delete you photograph by visiting the Upload Photograph Section. Here, you are supposed to click on the ‘Delete’ icon, which you can view on your image itself once you move your cursor on it, click on the icon and delete your image

How can I modify my profile?

You can easily modify and make changes in your profile by logging in. Click on the ‘My Profile’ button to make the desired changes in the profile.

How to delete/deactivate my profile?

You can delete your profile by clicking on the delete button.

Login Help

How can I login and logout from Soulmatematrimonial.com.au?

To login to Soulmatematrimonial.com.au you need to click on the login button available at the top right corner. Please enter your registered mobile number and password in the boxes to login to soulmate matrimonial account. To logout from your account, you need to click on the thumbnail icon and when you see a dropdown box select ‘Logout’ and logout from the profile.

What if I forgot my password, how can I reset my password?

It is easy to reset your password. Please click on the ‘Forgot Password’ link available on the login page and enter your registered Mobile number or Email ID, an email with new password will be sent to your registered email id.

How can I change my password?

You can change your password any time you want. Please click on the thumbnail icon and when you see a dropdown box select ‘Change Password’. Please enter your old password and new password in the given boxes to change your password

Contact Members

How can I express my interest to the desired profiles?

You can easily send invitation to the members by clicking on the send invitation button. You can also view the total number of invitations you have sent and remaining credits in your account.

Is there any limit to sending invitations?

There is a limit to send invitations to registered users based on number of credits remaining in your account based on the membership type.

How can I view contact details of other registered members?

If you are free members, you can’t view contact details, to view the contact details of other registered members you need to be a paid member after you have send interest and opposite person has accepted your interest.

How would I know that someone has declined or accepted my interest?

You will receive an email in your registered email id if someone accepts or decline your interest. The same information will be updated in your profile as well.

How do I chat with other members?

Soulmate currently do not provide chat function. Upon acceptance of interest by both parties, contact details can be viewed by both and you can get in touch with via contact phone number details provided by each member in their profile.

How can I block any member?

You can any time block any member if you don’t want to keep him/her in your list. You can simply click on the block button to the undesired member.

How do I contact customer support?

You can send us your inquiry on our email info@soulmatematrimonial.com with your query and we welcome your feedback and suggestions to improve our services.